Last Updated: 3/30/2026
1. 30-Day Money-Back Guarantee
Safe Alert 24-7 offers a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your medical alert device within 30 days of receipt, we will refund your purchase price in full, minus any shipping and handling costs.
This guarantee is designed to give you peace of mind when purchasing our products. We want you to feel confident that you are making the right choice for your safety and well-being.
2. Eligibility for Refunds
To qualify for a refund under our 30-day money-back guarantee, you must:
- Return the product within 30 days of the delivery date
- Include all original packaging, accessories, and documentation
- Ensure the device is in original, undamaged condition
- Provide proof of purchase (order confirmation or receipt)
3. Non-Refundable Items
Under Pennsylvania law and our return policy, the following items are non-refundable:
- Opened or used products that show signs of use
- Products with physical damage after delivery
- Products that have been altered or modified
- Products damaged due to misuse, neglect, or improper care
- Items that have been dropped or broken after delivery
- Shipping and handling charges (unless the return is due to our error)
- Activation fees (if applicable)
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement at no additional cost. You must report any damage or defects within 48 hours of delivery.
To report a damaged or defective product, please contact our customer service team at:
- Phone: +1 573 370 0030
- Email: info@safealert247.com
5. Refund Process
Once we receive and inspect your returned product, we will process your refund within 5-10 business days. The refund will be issued to your original payment method.
Please note that the processing time may vary depending on your financial institution. It may take an additional 5-10 business days for the refund to appear on your statement.
6. Return Shipping
Customers are responsible for the cost of returning products unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
Safe Alert 24-7 is not responsible for lost or damaged packages during return transit. Please keep your tracking information for your records.
7. Partial Refunds
In certain circumstances, partial refunds may be available:
- Products returned without original packaging may receive a 10-25% restocking fee
- Products with minor damage may receive a partial refund based on the extent of damage
- Missing accessories may result in deductions from your refund
8. Pennsylvania Consumer Rights
This refund policy is provided in accordance with Pennsylvania consumer protection laws. Nothing in this policy is intended to limit or waive any rights you may have under applicable federal or state law.
9. Contact Information
If you have questions about our refund policy or need to initiate a return, please contact us:
- Safe Alert 24-7
- 4943 Kings Hwy N, Emmaus, PA 18049, USA
- Phone: +1 573 370 0030
- Email: info@safealert247.com